FAQ's

Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your order securely.

2. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)
• HBL Bank Transfer
• JazzCash

Online payment details are available on our Payment Information page.

3. Do you deliver all over Pakistan?

Yes! We offer nationwide delivery across Pakistan through trusted courier partners.

4. How long does delivery take?

Orders are usually delivered within 3–7 working days, depending on your location.

5. How much are the delivery charges?

Delivery charges are calculated at checkout and may vary based on your location and order size.

6. Can I exchange or return my order?

Yes. We offer exchanges and returns according to our Return & Exchange Policy. Items must be unused, in their original condition, and returned within the specified timeframe.

7. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We'll review the issue and assist you promptly.

8. How can I choose the right size?

Each clothing product includes a size guide to help you select the best fit. If you need additional assistance, feel free to contact us before placing your order.

9. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellations are no longer possible.

10. How can I contact Urban Robes?

You can reach us through Facebook, Instagram, WhatsApp, email, or via the Contact Us page. Our support team is always happy to help.

Still Have Questions?

If you couldn't find the answer you're looking for, don't hesitate to contact us. We're here to make your shopping experience smooth, secure, and enjoyable.