Privacy Policy

Welcome to Urban Robes .Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit UrbanRobes or place an order, we may collect the following information:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address (if applicable)
  • Order Details
  • IP Address
  • Browser and Device Information
  • Cookies and Website Usage Data

We only collect information necessary to process your orders and improve your shopping experience.

How We Use Your Information

Your information may be used to:

  • Process and confirm your orders
  • Deliver products to your address
  • Contact you regarding your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraudulent activities
  • Comply with legal obligations
  • Send promotional emails or offers if you choose to subscribe

Payment Information

UrbanRobes currently accepts:

  • Cash on Delivery (COD)
  • JazzCash
  • Habib Bank Limited (HBL) Bank Transfer

We do not store your financial credentials such as bank passwords or PINs. Payments are processed directly between you and the selected payment method.

Cookies

Our website uses cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

Sharing Your Information

We respect your privacy.

UrbanRobes does not sell, rent, or trade your personal information.

We may share limited information only with trusted third parties such as:

  • Shopify
  • Courier and delivery companies
  • Payment service providers
  • Legal authorities when required by law

These partners only receive the information necessary to perform their services.

Data Security

We use commercially reasonable security measures to protect your personal information.

While no online system is completely secure, we continuously work to safeguard your information from unauthorized access, misuse, or disclosure.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of your personal information where legally permitted
  • Unsubscribe from marketing communications at any time

Third-Party Links

Our website may contain links to third-party websites.

UrbanRobes is not responsible for the privacy practices or content of external websites.

Children's Privacy

UrbanRobes does not knowingly collect personal information from children under the applicable legal age without parental or guardian consent.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page along with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us