Terms & conditions

Welcome to Urban Robes. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using the UrbanRobes website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website.

2. Products

UrbanRobes offers men's clothing, boys' clothing, bedding, home essentials, and lifestyle accessories.

We strive to display product colors, descriptions, and images as accurately as possible. However, actual colors may vary slightly depending on your device or screen settings.

3. Pricing

All prices listed on our website are in Pakistani Rupees (PKR).

UrbanRobes reserves the right to change product prices, promotions, or discounts at any time without prior notice.

4. Orders

Once an order is placed, you will receive an order confirmation.

UrbanRobes reserves the right to cancel or refuse any order due to:

  • Incorrect pricing
  • Product unavailability
  • Suspicious or fraudulent activity
  • Incorrect customer information
  • Failure to verify an order

If payment has already been received for a cancelled order, a full refund will be issued where applicable.

5. Payment Methods

We currently accept:

  • Cash on Delivery (COD)
  • JazzCash
  • Habib Bank Limited (HBL) Bank Transfer

Orders placed through bank transfer or JazzCash will be processed after payment confirmation.

6. Shipping

Shipping times may vary depending on your location.

Estimated delivery times are provided for reference only and are not guaranteed.

UrbanRobes is not responsible for delays caused by courier services, weather conditions, public holidays, or unforeseen circumstances.

7. Returns & Exchanges

Returns and exchanges are governed by our Refund & Return Policy.

Customers may request a return or exchange within the specified return period, provided the product meets our return conditions.

8. Product Availability

All products are subject to availability.

If an item becomes unavailable after an order is placed, we will contact you to offer an alternative, wait for restocking, or process a refund if payment has already been made.

9. Intellectual Property

All content on UrbanRobes, including but not limited to:

  • Logo
  • Brand name
  • Product images
  • Website design
  • Graphics
  • Text
  • Icons

is the property of UrbanRobes and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

UrbanRobes shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except where required by applicable law.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Changes to These Terms

UrbanRobes reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with the revised effective date.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.