Shipping Policy

At Urban Robes, we aim to deliver your orders safely and on time across Pakistan. Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

We currently deliver across most cities and regions of Pakistan, including major urban and selected rural areas.

Delivery availability may depend on courier service coverage.

2. Order Processing Time

All orders are processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Orders paid via JazzCash or Bank Transfer (HBL) will be processed after payment confirmation.

3. Delivery Time

Estimated delivery time is:

  • Major Cities: 2–5 business days after dispatch
  • Other Cities & Towns: 3–7 business days after dispatch

Delivery times may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) will be calculated at checkout or informed at the time of order confirmation.

In some cases, UrbanRobes may offer free shipping promotions, which will be clearly displayed on the website.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across selected locations.

For COD orders:

  • Customers must provide accurate contact and address details.
  • In case of refusal or failure to accept the order, future COD access may be restricted.

6. Order Tracking

Once your order is shipped, you may receive a tracking number (if available) via SMS or email.

You can use this tracking number to check delivery status through the courier service.

7. Delivery Issues

If your order is delayed or not received within the expected time frame, please contact our support team.

We will coordinate with the courier service to resolve the issue as quickly as possible.

8. Incorrect Address

UrbanRobes is not responsible for delays or non-delivery due to incorrect or incomplete address provided by the customer.

If an order is returned due to incorrect address, additional shipping charges may apply for re-delivery.

9. Failed Delivery / Refused Orders

If a COD order is:

  • Refused at the time of delivery
  • Unreachable after multiple contact attempts
  • Returned due to incorrect information

UrbanRobes reserves the right to:

  • Restrict future COD orders for that customer
  • Require advance payment for future purchases

10. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Please contact us within 48 hours of delivery (or expected delivery date)
  • Provide your order number and relevant details

We will investigate with the courier and provide a suitable resolution.

11. Contact Us

If you have any questions about shipping, please contact us